Help Centre

Frequently Asked Questions

Everything you need to know about using x111d — from opening your account and depositing in PKR to placing bets on Pakistan cricket, claiming bonuses and staying safe while you play.

Browse the categories below to find your answer

What Can We Help With?

Account & Registration

5 Questions

Visit x111d.cam and click the registration button. Fill in your full name, date of birth, a valid email address, and choose a unique username and strong password. Confirm you are 18 or older and agree to the Terms & Conditions. Your account will be created instantly, though full access to withdrawals requires completing KYC verification with a valid CNIC or passport.

x111d is an English-language platform built for Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, x111d does not hold a Pakistani gambling license and does not operate from Pakistan. You are solely responsible for ensuring that accessing the platform is lawful under the laws applicable in your location before registering.

You will need a valid Computerised National Identity Card (CNIC) or Pakistani passport as proof of identity and age. A recent proof-of-address document — such as a utility bill or bank statement dated within the last three months — is also typically required. In some cases, a selfie holding your identity document is requested. All documents must be submitted through x111d's secure in-platform verification portal, not via email.

No. Each individual may hold only one registered account on x111d. Creating duplicate accounts — whether under your own name or a different identity — is a breach of our Terms & Conditions. If duplicate accounts are detected, x111d may close all associated accounts, forfeit all balances including any bonus funds, and permanently ban the user from the platform.

Click the "Forgot Password?" link on the login screen and enter the email address registered to your account. You will receive a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to your registered email address, contact x111d support at [email protected] with your username and KYC details so the team can assist you securely.

Deposits & Withdrawals

5 Questions

x111d's cashier lists the deposit methods available at the time of your transaction. Familiar Pakistani payment options — such as mobile wallets and bank transfers via providers like Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may be listed as references. Availability varies and must always be confirmed directly in the cashier. These providers are mentioned for context only and do not endorse or guarantee support for gambling transactions.

Where PKR is supported as an account currency, you can make transactions in Pakistani Rupees. Your account currency is set at registration and cannot be changed afterwards. Where currency conversion is applied, the applicable exchange rate will be shown in the cashier before you confirm the transaction. Always review the displayed rate and any applicable conversion fees before proceeding with a deposit or withdrawal.

Withdrawal processing times vary depending on your chosen payment method and whether your KYC verification is complete. Bank transfers may take 1–5 business days depending on your bank's processing schedule. Cryptocurrency withdrawals are subject to network confirmation times. x111d cannot guarantee specific timelines for third-party payment providers and accepts no liability for delays outside our control, including public holidays and banking cutoffs in Pakistan.

Withdrawals may be held for several reasons: your KYC verification may be incomplete or pending review; you may have an active bonus with an outstanding wagering requirement; or your withdrawal may have been flagged for routine security screening. In some cases, x111d may request additional source-of-funds documentation before releasing a withdrawal. Contact support at [email protected] with your username and transaction reference if your withdrawal has been pending longer than expected.

Yes. Minimum and maximum limits apply to both deposits and withdrawals on x111d, and these limits vary by payment method. The exact limits for your selected method are displayed in the cashier before you confirm a transaction. If you have applied a personal deposit limit through x111d's responsible gambling tools, that limit takes precedence over the standard method maximum, and you will not be able to deposit above your self-set threshold.

Games & How to Play

5 Questions

x111d covers a wide range of sports markets. Pakistan cricket — including PSL T20 fixtures, ICC World Cup matches, Test series and bilateral ODIs — is prominently featured. You can also bet on international football, UFC and MMA, tennis, basketball and other global sports. In-play (live) betting is available on major events, allowing you to place bets while the action unfolds on the pitch or in the arena.

In-play betting lets you place wagers on a match or event after it has started. Odds update in real time to reflect the current state of play — for example, shifting after a wicket falls during a PSL T20 match or a goal is scored in a football game. Bets are accepted subject to x111d's live-betting rules. Note that communication delays between your device and our servers are possible, particularly on mobile networks across Pakistan.

x111d's casino section includes slot games, live casino tables — such as live roulette, live blackjack and live baccarat with real dealers — and a variety of instant-win and crash-style games. Live casino games are streamed in real time from professional studios and are available around the clock. The full game catalogue is displayed inside your account once you have logged in.

If a match is cancelled, abandoned or suspended before a result is determined — for example, a cricket match called off due to rain during an ICC tournament — your stake will generally be refunded and the bet voided. Specific outcomes depend on the sport-specific betting rules published on the x111d platform. For multi-leg accumulator bets, a voided selection is typically treated as a non-runner and the bet recalculated on the remaining legs.

x111d is designed as a mobile-first platform. The website is fully optimised for smartphones and tablets, providing a fast, responsive experience on both Android and iOS across Pakistani mobile networks. Check the x111d homepage for information on any dedicated app options that may be available. All account features — deposits, betting, live casino, withdrawals and responsible gambling tools — are fully accessible from a mobile browser without downloading a separate app.

Bonuses & Promotions

5 Questions

x111d periodically offers a welcome bonus for new registered players. The specific terms — including the bonus amount, minimum qualifying deposit, and wagering requirements — are published on the Promotions page inside your account. Only one welcome bonus is available per person, per household and per device. Always read the individual promotion's terms in full before opting in, as eligibility criteria and game restrictions apply.

A wagering requirement — sometimes called a rollover — is the number of times you must wager your bonus funds (or in some cases the bonus plus deposit amount) before you can withdraw winnings derived from that bonus. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before the bonus converts to withdrawable cash. Specific games may contribute to the requirement at different percentages.

No. Bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full. If you request a withdrawal before completing the wagering requirement, the outstanding bonus balance and any winnings derived from it will typically be forfeited. Your real money balance — funds you deposited yourself, separate from any bonus — may generally still be withdrawn subject to your KYC status and any applicable minimum withdrawal thresholds.

Log into your x111d account and navigate to the Promotions section to view all currently available offers and whether you are eligible. Some promotions are targeted to specific player segments — for example, players who have completed KYC, or players who have not deposited in a certain period. Promotional email notifications are sent to opted-in accounts. You can manage your marketing preferences inside your account settings at any time.

All bonuses on x111d carry a defined expiry period, which is stated in the individual promotion's terms. If you do not complete the wagering requirement within the stated timeframe, any remaining bonus funds and associated winnings will be automatically removed from your account when the promotion expires. Expiry timers are typically visible in the Promotions or My Bonuses section of your account, so you can track your progress in real time.

Security & Responsible Gambling

5 Questions

All data transmitted between your device and x111d is encrypted using HTTPS/TLS. Sensitive data stored on our servers — including financial transaction records and identity documents — is protected using industry-standard encryption and access controls. Our platform is subject to regular security reviews. For full details on how we collect, use and protect your personal data, please read our Privacy Policy.

Contact x111d support at [email protected] immediately. Include your registered username and request an emergency account freeze while the matter is investigated. Change your password right away using the "Forgot Password?" flow if you still have access to your registered email. Never share your login credentials with anyone, and be aware that x111d staff will never ask for your password via email, chat or phone.

Log into your x111d account and go to Account Settings, then select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits, loss limits and session time limits. Limit reductions take effect immediately; increases are subject to a mandatory cooling-off period. If you need help setting these limits, contact x111d support and the team will assist you as a priority. Full details are available on our Responsible Gambling page.

Navigate to Account Settings, then Responsible Gambling, and select the Self-Exclusion option. You can choose a temporary exclusion (from 24 hours up to 12 months) or a permanent exclusion. Once activated, self-exclusion cannot be reversed until the chosen period expires — or at all for permanent exclusions. If you are unable to navigate to the setting, email [email protected] and state clearly that you are requesting self-exclusion. Your request will be treated as a priority.

Absolutely not. x111d enforces a strict 18+ minimum age policy — or the higher minimum required by the operator/license jurisdiction — with no exceptions. All accounts are subject to KYC age verification using a CNIC or passport. Where a player is found to be under the minimum eligible age, the account will be immediately suspended, all funds frozen and the matter escalated. Being 18 or above does not make gambling lawful in Pakistan — users are responsible for complying with local laws.

Still Have a Question?

If you did not find the answer you were looking for in the sections above, our support team is here to help. Write to us in English and include your account username for faster assistance.

Support email (plain text — not a clickable link):

[email protected]

Ready to Explore x111d?

Now that your questions are answered, discover everything x111d has to offer — from Pakistan cricket betting and PSL T20 markets to live casino games and slot titles, all in one mobile-first platform.

18+ only. Gambling involves risk. Please ensure online gambling is lawful in your location before participating. Play responsibly and within your means.